- Is it necessary to have an account to shop on RemyMart?
Yes, having an account on RemyMart is necessary for shopping. Shopping as a logged-in user ensures a fast and convenient experience, along with personalized recommendations and quicker checkout.
- How do I check the status of my order?
To check the status of your order, log in to your account on our website and navigate to the “My Orders” section. Alternatively, you can contact us at +91 8200763598 or email us at sales@remymart.com, mentioning your order number.
- How do I place an order?
For online shopping, follow these steps:
- Select the item/items you wish to purchase.
- Enter your pin code and order quantity.
- Add the selected items to your cart and proceed to checkout.
- Confirm shipping address, method, and payment details.
- Complete the payment process and receive an order confirmation email.
- Can I order by phone?
Yes, you can place your order by calling us at +91 8200763598 from Monday to Saturday between 10 am to 6 pm.
- Will I be charged GST?
Yes, GST will be charged on orders shipped within India in accordance with government regulations.
- How will I know if my order is successfully placed?
Upon successful placement of your order, you will receive a confirmation email and text message from RemyMart containing all relevant order details.
- What are my payment options?
You can pay using various methods, including wallet, bank transfer, UPI, and credit (for eligible customers). Bank transfer details are provided on our website.
- What is the RemyMart wallet program?
Our wallet program enables a seamless shopping experience where you can upload money and make purchases on our site.
- In what currency do I pay?
All prices listed on our website are quoted in Indian currency (INR) only.
- Will I receive a shipment confirmation?
Yes, once your order is processed and ready to ship, you will receive an email containing your consignment number for tracking.
- How long does it take to receive my order?
Delivery time varies depending on the distance from our fulfillment centers to your location. Estimated delivery times are provided during checkout.
- Payment deducted but order not successful?
In such cases, please check your bank account or credit card account. If the amount has been debited but the order was not successful, it is typically refunded within 7 business days by your bank. Contact us for further assistance.
- Do you ship internationally?
Yes, we ship internationally. International customers can contact our customer service department for assistance.
- During delivery attempted, office was closed or person not available?
If delivery attempts are unsuccessful, please contact us for further assistance.
- What do I do with damaged, defective, or missing products?
Refer to our return policy for guidance, and we will ensure prompt resolution.
- I am a vendor, how do I sell on your website?
Visit our website and follow the steps for seller registration. Our team will guide you through the process.
- I am with the press, whom should I contact?
For press inquiries, please email us at sales@remymart.com.
- Are there any hidden charges (Octroi or Sales Tax) when I shop on RemyMart?
No, there are no hidden charges. The price displayed at checkout is final.
- Can I club orders from different sellers to be delivered together?
Currently, there is no option to club orders from different sellers. Each seller ships products independently.
- How can I place a bulk order?
You can place bulk orders on our website or contact us at +91 8200763598 for assistance.
- What can I do if I need customization on the product/products?
Contact us through the customization tab on our website or call us with your requirements.
- Do you save credit card/debit card details on RemyMart?
No, we do not save any card details on our website for security reasons.
- What is the pickup process for return/replacement items?
Once your return or replacement request is accepted, the pickup of the original product will be scheduled. Further instructions will be provided via SMS.
- Why are faster delivery options not available at my location?
Availability of faster delivery options may vary due to courier-related reasons. We’re continuously working to expand our services.
- Can I add items to my order after placing it?
Unfortunately, no. You can place a new order for additional items.
- What is the RemyMart reward program?
Our reward program offers benefits to all buyers. For redemption details, refer to “My Account” after logging in or email us at loyalty@remymart.com.