Can I return a product ordered from RemyMart? Yes, you can. Our return/exchange policy allows for returns within 7 days after receiving your order. Please note that the refund amount only covers the order value and does not include the shipping cost.
Eligible reasons for return/exchange include:
- The product is damaged or defective.
- The product does not match the description given on the website.
- The product received is of the wrong color, size, or quantity.
- There are missing accessories, items, or parts.
- Wrong item sent.
Non-eligible reasons for return/exchange include:
- Customized or made-to-order products.
- Products marked explicitly as non-returnable on the website.
- No longer needed.
- Customer-used products leading to tear/damage.
Guidelines for Returns & Replacements for opened items:
- Return/exchange requests must be made within 7 days of product delivery.
- In case of damage or wrong item sent, raise the request within 48 hours of product delivery.
- Provide video evidence while opening the package for empty package/quantity issues.
- Provide photographs within 48 hours of delivery for damaged or wrong products.
- Industrial goods return accepted only in case of wrong, defective, or damaged product.
- Faulty electronics products need to be directed to the nearest service center for repair/replacement.
- All products must be in new and unopened condition with original packaging, tags, and accessories intact.
Refunds/Returns NOT allowed in the following cases:
- Return request made outside the specified 7-day timeframe.
- Missing price tags, labels, original packing, freebies, and accessories.
- Products damaged by the customer.
- Used products.
- Combo/set products cannot be returned individually.
How to initiate a return/replacement: Please email us at support@remymart.com for your return/replacement request along with your order details.
Can I cancel an Order? Cancellation is possible within 24 hours of placing the order if it has not been dispatched yet. Customized and made-to-order products cannot be canceled once processed.
How to return items: Once a return has been authorized by us, our courier partners will initiate a pickup. If our courier partner does not have a return pickup service in your area, you may need to self-return the products within 30 days.
Return Address: 58, Fortune North Estate, Near Kabir Estate, Near Nana Chiloda Ring Road Circle,Nana chiloda, Ahmedabad 382330
Refund Process: Upon receipt of your return items in our facility and after verification, refunds will be initiated within 3-5 working days to your bank account via NEFT/UPI transfer. Please provide your net banking details for the transfer.